Have any questions? Find answers here.

We work with brands, creators, startups, and teams who value thoughtful, well-crafted creative work. If you care about clarity, quality, and a smooth collaboration process, we’re likely a good fit.

Yes. We regularly collaborate with clients across different locations and time zones. Clear communication and flexible scheduling make remote work seamless.

The best way to begin is by booking a Creative Intro Call. It’s a short, no-pressure conversation where we understand your idea and discuss the best next steps.

Yes. The 20-minute call is completely free and comes with no obligation. It’s simply a way to see if we’re the right fit for each other.

We start by understanding your goals and audience, move into creation and refinement, and finish with a polished final delivery. You’ll be kept in the loop throughout the process with clear updates.

Timelines vary depending on the scope and complexity of the project. Once we understand your requirements, we’ll share a clear and realistic timeline before starting.

We include a defined number of revision rounds in every project. Our goal is to get things right through clear communication early on, so revisions stay focused and efficient.

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Pricing depends on the scope, timeline, and requirements of the project. After our initial conversation, we’ll share a transparent quote with no hidden costs.

Yes. We work with several clients on a retainer or long-term basis for ongoing design, video, or web support.

Absolutely. We see every project as a collaboration. You’ll be involved at key stages and always know how things are progressing.

Yes. We’re happy to work on both small and large projects, as long as the goals are clear and the collaboration feels right.

That’s completely fine. Many projects start with a rough idea. The Creative Intro Call is designed to help bring clarity and direction.

You can book a call directly through our calendar or reach us via email at Create@eleventh.studio

Yes. Any photos, videos, or music we provide are included with the proper license at no additional cost. If you need something very specific or outside our usual scope, we’ll let you know in advance and discuss the best option together.

Yes. We can take on rush projects when timelines are tight. Faster turnarounds may require adjusted schedules or prioritization, which we’ll always discuss clearly before starting.

Our standard payment structure is 50% upfront to begin the project and 50% after final approval, before delivery. This keeps things clear and balanced for both sides.

We focus on clarity from the start, regular check-ins, and thoughtful revisions along the way. By aligning early and communicating openly, we make sure the final outcome meets expectations.

Yes. We’re happy to provide post-launch support based on your needs, whether it’s small adjustments, updates, or ongoing assistance. Support terms can be discussed during the project.

We’ll share a structured feedback form where you can leave detailed comments and suggestions. This helps us understand your input clearly and apply changes efficiently.

We treat all projects with strict confidentiality. Any files, data, or information shared with us remain private and are never reused or disclosed without permission.

Yes, we may use AI tools or assets when they align with your brand’s needs and project goals. If you prefer not to use AI, we fully respect that and won’t include it in your project.